Support

We're Here To Help

We're here to help if you have any questions about our products, your order or delivery.

Drop us a line to hello@trtltravel.com, and we will get back to you as soon possible, within a maximum of 2 business days.

You can reach us by telephone on +1 844 811 5816 if you're in the US or +44 0141 585 0200 if you're in the UK, Europe or the rest of the world. We're available to answer your calls from 9am - 5pm GMT Monday to Friday.

You can also contact us via Facebook Messenger, Twitter or Instagram, we’d be delighted to help.

Delivery

  • When will my items be dispatched?
    • Orders placed before 3pm CST are usually dispatched 1 business day after the order has been placed. (Business days are Monday - Friday). If your order contains multiple items these may be dispatched separately

  • How long will it take to receive my order?
    • Your shipping time will be confirmed when you place your order. You can find more information regarding shipping time frames and additional charges at the link below.

      Delivery Information

      We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

  • How will you ship my order?
    • We usually ship all orders via DHL however we may use other carriers if this is more efficient. We’ll confirm shipping method once your order has been dispatched from our USA warehouse.

  • How can I track my order?
    • We’ll send you an email with your shipment information and tracking if this is available after your order has been dispatched.

  • I haven’t received my order?
    • If your order hasn’t arrived please:

      Check your delivery address was entered correctly, please contact us if there are any errors.
      Check the delivery timeframe, if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
      Check with your neighbours to confirm whether they have accepted your parcel.
      If you have completed these steps and you have still not received your order, please contact us at hello@trtltravel.com and we would be delighted to assist.

Returns

  • Can I return my order?
    • Our returns policy lasts 30 days. To begin your return please email us at hello@trtltravel.com with a note of your order number or copy of your receipt.

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Can I return an order from another website?
    • We’re only able to accept returns for orders purchased on trtrtravel.com

      To complete your return, we require a receipt or proof of purchase.

  • How will I receive my refund?
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

  • When would I not be able to receive a refund?
    • There are certain situations where only partial refunds are granted (if applicable)

      Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

      Any item that is returned more than 30 days after delivery.

  • Can I exchange the items I ordered?
    • We’re happy to exchange any faulty or defective items purchased directly from our website.
      If you need to exchange your product for the same item, send us an email at hello@trtltravel.com to begin the process.

Our Products

  • TRTL TRAVEL PILLOW
  • How do I wear my Trtl Travel Pillow?
    • 1. Separate the velcro and extend your Trtl Pillow

      2. Position Trtl Pillow internal support wherever is most comfortable - either side or under your chin

      3. Wrap and Nap! Wrapping tighter will give you more support

  • How do I wash my Trtl Travel Pillow?
    • Remove the plastic insert and  then wash your Trtl Pillow on a 30° cool wash.
      Full instructions are on the care label within the product our check out our video guide. 

  • TRTL PILLOW PLUS
  • How do I wear my Trtl Pillow Plus?
    • Hold the support in one hand and loop the scarf around the back of your neck.
      Push in and twist the toggles to adjust the height of your support.
      Wrap the scarf around your neck and attach this to the hook and loop fastening on the outside of the support.
      Check out our video for more info.

  • How do I wash my Trtl Pillow Plus?
    • The scarf of the Trtl Pillow Plus is fully machine washable. We recommend removing the internal support from the scarf one wing at a time and then pulling the fabric over the toggles. Wash on a cold (30°C) cycle and then drip dry. Then all you need to do is reinsert the internal support one wing at a time. You will find more instructions on your set up guide which is included with your Trtl Pillow Plus.

  • TRTL TRAVEL SOCKS
  • How do I put on my Trtl Travel Socks?
    • Turning the sock inside out up to the heel, sliding your foot in, and then unrolling the sock up your leg is the easiest way to put them on.  The key thing with compression socks is that they are smooth on your leg - there should be no wrinkles in the socks, and the cuff should not be folded down.

  • How do I wash my Trtl Travel Socks?
    • Machine wash your socks at 30 degrees, and don't use fabric conditioner. Drip dry them, and make sure you don't tumble dry, iron, or bleach them.